Life happens! Unexpected surprises come up. To provide space for other clients who may wish to have a session, 48-hours notice is required for any session changes or cancellations. Cancellations made within 48-hours of your appointment are subject to the full session fee.

Based on your current health insurance provider or employee benefit plan, services may be covered in full or in part. Please contact your provider to verify whether they cover Registered Clinical Counsellors (RCCs).

After payment of each session, you will be provided with a receipt and your therapists RCC number for your claim.

Unfortunately, at this time, we do not directly bill insurance companies.

Payments are currently accepted via credit card and e-transfer.

Confidentiality is held to the highest standard at SŌMA Clinical Counselling & Wellness. Confidentially is essential to the effectiveness of the counselling process. Information about counselling session will not be released to anyone without your informed, voluntary, and written consent. There are, however, some exceptions to the duty of confidentiality. The exceptions are: 

• If you or anyone else is at imminent risk of harm

• If a child or vulnerable adult is at risk or is being abused or neglected

• If ordered by law in a court of subpoena

• If you provide written consent allowing confidential information to be shared.

Confidentiality is discussed during your first session and within the informed consent form. Please feel free to discuss further with your therapist.

Go to our contact page and submit your contact information through the inquiry form with your available times/days to schedule an initial phone consultation.